Frequently Asked Questions

Check-in is from 3:00 PM. Check-out is by 11:00 AM. Early check-in and late check-out can be arranged based on availability — please contact our team in advance.

You can book through our enquiry form, by calling +1 (604) 555-0187, or by emailing [email protected]. Our team typically responds within a few hours during business days.

Cancellation terms depend on the rate and booking type. In general, cancellations made 48 hours or more before arrival are free of charge. Please confirm the specific terms when booking, or contact our team.

Yes. Valet parking is C$55 per night and self-parking is C$40 per night. EV charging is complimentary for hotel guests. Please inform reception on arrival if you need a charging bay.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel — in rooms, the lobby, restaurant, lounge, and event spaces.

The casino entertainment area is open to adults aged 19 and over. A valid government-issued photo ID is required. For more information, please visit our Responsible Entertainment page.

Yes. Private car transfers to and from Vancouver International Airport (YVR) can be arranged through our concierge. The trip takes approximately 25 minutes and costs C$120 per way. Please book at least 24 hours in advance.

Absolutely. We have six event spaces for meetings, dinners, weddings, and conferences. Our team handles catering, AV, and logistics. Send an event enquiry to begin planning.

Contact our team via phone, email, or the dining enquiry form. Hotel guests can also request a reservation through the concierge.

Yes. Our spa offers massage, body treatments, facials, and a thermal suite. Treatments start from C$165. Please book through the spa reception or concierge.

We welcome small dogs in select room types, subject to availability and a pet fee. Please contact us before booking to confirm arrangements and any additional charges.

Maple Boulevard offers accessible rooms, ramp and lift access to all public areas and floors, and adapted bathroom facilities. Please contact us in advance so we can prepare for your needs.

We accept Visa, Mastercard, American Express, and debit cards. All prices are in Canadian dollars (CAD). A credit card is required at check-in for incidentals.