Privacy Policy
How Maple Boulevard collects, uses, protects, and shares your personal information.
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Maple Boulevard Hospitality Inc. ("Maple Boulevard," "we," "us," or "our") is committed to protecting the privacy and personal information of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), British Columbia's Personal Information Protection Act (PIPA), and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), where applicable.
1. Information We Collect
We may collect the following categories of personal information:
- Identity and Contact Information: Name, email address, phone number, postal address.
- Booking Information: Preferred dates, room preferences, enquiry type, number of guests, payment method (processed by our payment provider).
- Communication Records: Messages you send through our enquiry form, email correspondence, phone call records.
- Technical Information: IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referral source.
- Cookie Data: Information collected through cookies and similar technologies, as described in our Cookie Policy.
- Age Verification: Confirmation that you are 19 years of age or older for casino entertainment area enquiries.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and respond to your enquiries and booking requests.
- To provide, manage, and improve our hotel services.
- To communicate with you about your reservation, stay, or enquiry.
- To send commercial electronic messages (CEMs) only with your express consent, as required by CASL.
- To comply with legal obligations, including age verification for the casino entertainment area.
- To analyse website usage and improve our online experience (with your consent for analytics cookies).
- To protect the security of our website, guests, and property.
3. Legal Basis for Processing
Under PIPEDA and PIPA, we collect and use your personal information based on one or more of the following:
- Consent: You provide consent when submitting our enquiry form, opting in to communications, or accepting cookies.
- Contractual Necessity: Processing is necessary to fulfil a booking or service request.
- Legal Obligation: We may process information to comply with applicable laws.
- Legitimate Interest: We may use de-identified or aggregated data for business improvement.
4. Commercial Electronic Messages (CASL)
We comply with Canada's Anti-Spam Legislation. We will not send you commercial electronic messages without your express consent. You may withdraw consent at any time by clicking the unsubscribe link in any email or by contacting us. Transactional communications (booking confirmations, account notices) are exempt from CASL consent requirements.
5. Disclosure of Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party providers who assist us with payment processing, website hosting, email delivery, and analytics (e.g., Google Analytics). These providers are contractually bound to protect your information.
- Legal Authorities: When required by law, court order, or regulatory requirement.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Cookies and Tracking Technologies
We use cookies to operate our website, analyse usage, and (with your consent) support advertising measurement. You can manage your cookie preferences using the Cookie Settings link in our website footer. For full details, please read our Cookie Policy.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Enquiry form submissions are retained for up to 24 months after your last interaction with us. Cookie data is retained according to the durations specified in our Cookie Policy.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS/SSL), access controls, and regular security reviews. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under PIPEDA, PIPA, and Quebec Law 25, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
- Request deletion of your personal information (subject to legal retention requirements).
- File a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the details below.
10. International Data Transfers
Some of our service providers may process your data outside Canada. Where this occurs, we ensure that adequate safeguards are in place, including contractual obligations consistent with PIPEDA requirements.
11. Quebec Residents (Law 25)
If you are a resident of Quebec, you have additional rights under the Act Respecting the Protection of Personal Information in the Private Sector, including the right to data portability, the right to be informed of automated decision-making, and the right to de-indexing. You may exercise these rights by contacting us.
12. Children's Privacy
Our website and the casino entertainment area are not directed at individuals under 19 years of age. We do not knowingly collect personal information from individuals under 19 for casino entertainment purposes. If you believe we have inadvertently collected such information, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled:
Maple Boulevard Hospitality Inc.
Privacy Officer
1188 West Georgia Street, Vancouver, BC V6E 4A2
Email: [email protected]
Phone: +1 (604) 555-0187
You may also file a complaint with the Office of the Privacy Commissioner of Canada.